Contact Us

From opening your first account to achieving your financial goals, BIBD is with you every step of the way. Explore our customer journey guides to make the most of your banking experience.

How long does it take to receive an update on my feedback?

Once your feedback is received through the above channels, we will always do what we can to resolve the issue immediately on the spot. In cases where your issues are unable to be resolved, your feedback will be passed to the Customer Resolution Unit.

You can expect feedback or acknowledgement withing 3 working days.

The Customer Resolution Unit will work with all relevant departments to resolve your issues. However, some issues may take some time to investigate and resolve thoroughly.

In these cases, we will update you (through email, telephone or letter) within 14 days. A formal update will be sent if the issue remains unresolved after 30 days.

What happens if I am not satisfied with how my complaint was resolved?

We always strive to resolve any feedback or complaints to the very best of our ability. However, if you are not satisfied with the resolution of your complaint, you may escalate this to the Brunei Darussalam Central Bank (BDCB) via e-mail at fci@bdcb.gov.bn.