Frequently Asked Questions

What is BIBD eVouchers?
More details

What is a BIBD vCard?
More details

What is BIBD eBayar?
More details

What is secure online code?
Secure online code is a free card protection service we provide in association with MasterCard Worldwide. Secure online code provides you with added protection against unauthorized use of your BIBD Credit or Debit card when shopping online with participating merchants. With secure online code:

1. You know your personal information and card details are safe.
2. We know for sure that it is you using your card to make purchases online.

How does secure online code protect me?
Every time you make an online purchase with a participating merchant, a screen will automatically appear asking you to enter your one-time passcode. BIBD will send this unique passcode to your mobile phone registered with BIBD via SMS. You will need to enter this one-time passcode to confirm your identity. So even if someone knows your card number, they will not be able to do anything as they would need the passcode which is only made known to you.

How do I shop using the secure online code?
The first time you make an online purchase with a participating merchant, a secure online code screen will appear. You will have the option to select your preferred language. For each time you make an online purchase, BIBD will send a one-time passcode to your mobile phone via SMS. This passcode is unique and can only be used once. You will need to enter this one-time passcode in the secure online code screen in order to complete your online purchase. When you correctly enter your passcode, BIBD will confirm that you are the authorised cardholder and authenticate your purchase. If an incorrect passcode is entered, your purchase will be declined as your identity can not be verified.

Do I need to register for the secure online code service?
All BIBD cardholders with a valid mobile number will automatically be registered for the secure online code service. For those Cardholders who have changed their mobile phone numbers or may have excluded such information on their application forms, we will not able to offer you this service unless you provide us with your current mobile phone number. Unless and until you do so, you will not be able to conduct online purchases if the merchant with whom you intend to transact with is a participating secure online code merchant.

How do I know if an online merchant is participating in this secure online code service?
Participating merchants will display either the MasterCard® SecureCode. logo on their website.

How do I check or change my mobile number?
Cardholders can verify on the secure online code screen the last 4 digits of their mobile phone number and the country dialing code. If your mobile number is incorrect, you will not receive the SMS text message containing your one-time passcode so you will not be able to benefit from this service. It is very important that BIBD has your correct mobile number at all times. If you change your mobile number, please call our BIBD Call Centre at 673 2238181 to inform them of the new details.

What happens if I do not receive the one-time passcode?
If this happens, please contact our BIBD Call Centre at +673 2238181.

Do I need to remember my one-time passcodes?
No. For every online purchase that you make, BIBD will send a unique one-time passcode to your mobile phone. Once your online purchase has been successfully completed, please delete the passcode text message immediately.

Does the one-time passcode expire?
Yes. You have approximately 5 minutes to enter your one-time passcode before it expires. The time restriction is in accordance with some participating merchant.s websites. See below on how to get a new one-time passcode.

I have accidentally deleted my one-time passcode, what should I do?
To resend your one-time passcode to your mobile phone, please click on the .resend. one-time passcode button on the secure online code screen. You can use this functionality once only. After that,, you would need to re-start the on-line purchasing process again.

My mobile number is correct but I cannot access the BIBD text message that contains my one-time passcode, what can I do?
There may be times when your mobile phone is not in your possession or there may be a problem with the reception. . In these circumstances, you can resend your one-time passcode to your mobile phone at a later time. If this is not convenient and you need to complete the purchase immediately you can cancel the secure online code service. Simply click the cancel button on the payment details screen and the screen should return to the merchant.s website. Alternatively, please contact BIBD Call Centre at +673 2238181.

What if I make an error when I enter my one-time passcode into the merchant.s website?
Don.t worry. Simply enter your one-time passcode again. Please note that after three attempts you will be returned to the merchant.s website.

What happens when my card is replaced?
BIBD will automatically update your profile with your new card number. You will be able to continue to use the secure online code service in the same manner.

Do I have to use the secure online code service?
Secure online code is a free card protection service that we offer to all our Credit and Debit cardholders. We strongly recommend that all our cardholders use this service as it offers you additional security when making any online purchases. You have the option to bypass the secure online code service by clicking on the .cancel. button. By using this functionality you will return to the merchant.s website and can proceed with your purchase using another form of payment

Will I incur any charges for the secure online code service?
BIBD is offering this service for free. However, some mobile phone providers may charge for SMSs to be received. For more information please speak to your mobile phone provider directly.

Does BIBD share my personal details with the online merchant or anyone else?
BIBD does not share your personal information or your one-time passcode with the merchant.. We do, however, need to share your details with MasterCard International Inc, to facilitate the secure online code service.

What are the system requirements to be able to use the secure online code service?
Secure online code works with most browsers. However, you should disable any software that prevents pop-up windows as this will interfere with your use of the secure online code service. You should also be sure that Java Script is enabled; if it isn't the secure online code service may not work properly. If you have any difficulty, please contact BIBD Call Centre at +673 2238181.

Can I use secure online code from any computer?
Yes, there's no special software to install, so you can shop from any computer and still receive the added protection provided by the secure online code service.

Who can I contact if I have more questions?
For more information or assistance please contact BIBD Call Centre at +673 2238181.

How can I check if my salary has been credited into my account?
You can check from:

1. Log on to BIBD NEXGEN Online, go to 'Account Services', and then select 'Transaction History Enquiry'.
2. View through ATM, and go to other services and select 'Mini Statement'.
3. Contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative.
4. Update your passbook to check your balance.

Where can I find the nearest ATM location?
To locate the nearest ATMs, click here.

Where can I find the nearest Cash Deposit Machine?
To locate the nearest CDMs, click here.

Where can I find the nearest Cheque Deposit Machine?
To locate the nearest CQMs, click here.

Where can I report and retrieve my card being retained by the ATM/CDM?
Please contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative who will assist to arrange for your card to be collected at your preferred branch.

My cash is not dispensed by ATM. Where can I report this and when can I get my money back?
Please contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative who will assist to arrange for the investigation and refund of your money.

I just deposited money through your Cash Deposit Machine and a message shown 'system currently under maintenance', please assist to check if my money have been successfully credited to my account OR third party / credit card account?
Please contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative who will assist to arrange for the investigation on your cash deposit.

I just deposited one cheque through your Cheque Deposit Machine and a message shown 'system currently under maintenance', please assist to confirm if my cheque have been successfully credited to my account OR company / third party account?
Please contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative who will assist to arrange for the investigation on your cheque deposit.

How do I check the outstanding balance of my financing balance?
You can check by:

1. Log on to BIBD Online, go to 'Account Services', and then select 'Account Summary'
2. Contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative.
3. Visit any of our branches and speak to any of our Personal Bankers.

How can I get updates of my financing application? How would I know if it has been approved? Whom should I contact?
To find out more about your financing application status, we strongly recommend you to contact our Personal Bankers whom have served you.

If you are unable to contact your personal banker, please feel free to drop us a message here or contact our Customer Service Representative at +673 2238181.

My application for financing has been approved. When can I expect to receive the disbursed funds?
Please contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative or visit any of our branches.

How do I check when my financing is maturing?
You can check by:

1. Log on to BIBD Online, go to 'Account Services', and then select 'Account Summary'
2. Contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative.
3. Visit any of our branches and speak to any of our Personal Bankers.

There is an over-debit of my financing repayment. Why is this so?
Please contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative or visit any of our branches, so that we can check with the relevant departments on your behalf.

I noticed there is a difference in the amount being deducted for my recent financing repayment. Why is there a difference compared to previous repayments?
Please contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative.

Is it possible to reschedule my existing financing?
Please visit any of our branches and speak to any of our Personal Bankers.

To learn more, please drop us a message here or contact us at +673 2238181, so that we can refer you to a Personal Banker who can address your queries.

Currently, my salary is assigned to another bank with an existing financing facility. How do I assign my salary and transfer the existing financing facility to BIBD?
For new assignment of salary to BIBD, you will need to open an Account with us (Click here for more details). To apply any financing facility (Click here for more details). Please visit our nearest branch and speak to any of our Personal Bankers.

Alternatively you can contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative.

Can I settle my credit card bills and other debts?
Please drop us a message here or contact our Call Centre at +673 2238181 and speak to any one of our Customer Service Representative.

What is the Shariah concept for BIBD Home Financing?

The shariah concepts for BIBD Home financing are Al-Bai Bithaman Aajil (BBA) and Musyarakah Mutanaqisah.

Al-Bai Bithaman Aajil:

Purpose: for Under-Construction properties, proposed properties and land purchase ONLY.

Concept: Buy and Sell conceptDefinition: Bank purchases a property on behalf of customer at cost and resell immediately to customer at Cost + Profit with a deferred payment schedule with equal installments.Musharakah Mutanaqisah (BIBD Rumah Plus) – for Completed PropertiesPurpose: for completed properties and mortgage of existing properties ONLY.Concept: Co-ownership conceptDefinition: The customer and the Bank undertake a joint-financing to acquire a property as co-owners (partners) in which the customer buys the Bank's equity share gradually until ownership is completely transferred to the customer.

What are the types of Home Financing products available at BIBD?

The types of Home Financings available are as follows:

• BIBD Rumah Plus (Musyarakah Mutanaqisah):
• Home Purchase: for the purchase of a ready completed property or second-hand home.
• Mortgage/Refinancing: for the purpose of obtaining cash through mortgage of existing home
• Shop-House Purchase: for the purchase of completed shop-houses.
• Home Financing (Currently using BBA):
• Home Construction: for the construction of a new home.
• Home Purchase: for the purchase of a proposed property from property agents or developer.
• Land Purchase: for the purchase of land for home construction/investment purposes.
• Refinance vacant land: helps you pay-off all your financings and avail the option of a financing with a lower profit rate.

What is BIBD Rumah Plus for?
At the moment, BIBD Rumah Plus is only for completed/ready-made properties and also mortgage of your existing property.

Can a customer mortgage a property (land with/without house) that is not registered under their name in order to apply for home financing?

Yes, provided there is a letter of consent from the registered landowner.

Who is eligible to apply for the Home Financing and BIBD Rumah Plus?

It is eligible for applicants with the criteria as follows:

• Brunei Citizen / Permanent Residents
• Aged 18 and above
• Employed with the Government, semi-government sector or private sector that is recognized by the Bank.

How is the Home Financing/BIBD Rumah Plus eligibility determined?

The Home Financing eligibility is determined by customer's repayment capability, taking into consideration a combination of factors such as:

• Income
• Age (min 18 years old)
• Occupation
• Remaining employment period
• Existing financing obligations
• Open Market Value (OMV) of Property

What is the maximum amount customers can apply for?

The maximum amount of financing is $1,000,000.00* (subject to T&C). The maximum amount that they can apply depends on factors such as:

• The open market value of the property. They may be offered financing amount of up to 95% of the market value of the property.
• Their fixed monthly income.
• Their remaining employment period.
• The purpose of the financing.

What security/collateral do customers have to provide?

Customers have to transfer their salaries to BIBD and the property security documents will also be assigned to the Bank.

Can a home financing be applied by 2 individuals or more (joint financing)?

Yes, a home financing can be jointly applied by 2 individuals or more. All the co-applicants shall be proposed as co-owners of the property. Usually, co-applicants are: husband/wife, father/son, mother/daughter etc.

When can a customer apply for Home Financing?

Customers can apply for Home Financing at anytime. They may apply for it after they have decided to purchase/construct a property, or even when construction of the property has not commenced.

How do customers apply for Home Financing?

They will need to submit the completed application form along with the necessary documents*. The bank will review it after going through the application. They may be asked to provide additional information or documentations where necessary. The bank will also informally tell them the financing amount they are entitled for. *Refer: Required Documentations

Does customer's salary have to be assigned to BIBD to apply for Home Financing?

Customer's salary does not necessarily have to be assigned to BIBD during the application stage. The bank can still process their home financing application provided that the bank can take over all their outstanding obligations with their current bank. However, disbursements of the home financing will only be implemented after their salary has been transferred to BIBD.

Can I apply for home financing for the purpose of renovating/expanding my existing house?

This depends on the scale of the house renovation/expansion. Normally home improvement financing is offered for such purpose. However, there are some instances whereby home financing is offered for a large-scale house expansion.

Can I include the costs of furniture and household appliances in my home financing?

No, unfortunately you cannot. However, the costs of furniture and household appliances can be financed using household financing from our subsidiary BIBD At-Tamwil Bhd.

What are the documents required at the time of application?

Stage 1: At the application stage

Basic Documents:

• Identification Card
• Latest Salary Slip

For House Purchase:

• Letter of Intent from vendor/developer
• House Plan and/or Land Title

Stage 2: Upon signing of financing agreement

For House Purchase:

• Sales & Purchase Agreement between vendor/developer and buyer
• Full Valuation Report

What are the charges other than interest that are levied by Home Financing lenders?

Your home financing application will involve the services of 3 external parties: the valuer, lawyer and Takaful Provider. Their services are rendered for the preparation of the following documents:

• Valuer: Full valuation report of the property.
• Lawyer: Power of Attorney, Memorandum of Charge, Sale & Purchase Agreement.
• Takaful Provider: Mortgage Redemption Term Assurance (MRTA) and Fire Insurance.

There will be charges imposed by the respective parties on the services rendered. These charges can be included into your home financing.

For house purchase, how much do I have to pay the developer as down-payment and is it refundable?

Most developers would ask for down-payment in order to secure booking of the house and they are non-refundable unless the home financing is not approved by the bank. How much they charged for down-payment varies from one developer to another and usually ranges from $1K-$10K.

What are the fees and charges for the Home Financing?

The Bank charges a fixed processing fee of $350.00. This amount can be included into your Home Financing.

Does the Bank offer any subsidies on Home Financing?

Yes, the Bank offers subsidy as follows:

For Financings with approved amount: Minimum $100k

Financing Term: Minimum 10 years (120 months)

• Undertaking – subsidy of 8% of financing amount or maximum of B$10k
• Existing Clients – Up to B$8k only
• Clients not meeting minimum financing amount or financing tenor as per stated above – Up to B$3k only

Subsidy Coverage includes (in order of payment):

• Legal Documentation Fees
• Valuation Fees; and
• MRTA with Takaful Provider

What is the maximum repayment period for home financing?

The maximum tenor for home financing for all customers is 25 years or the remaining period of their employment service (whichever is lower). However in the case of BIBD Rumah Plus, it can stretch up to 30 years for young professional segments*.

What is the monthly payment?

Monthly Repayment refers to the fixed amount that you will be paying to the bank every month. It comprises of both profit and principal repayment. The monthly payment depends on the amount of financing, profit rate applicable and the term of the financing.

When do I start paying for the monthly payment on my Home Financing?

You will only start paying your monthly payments on the month after your home financing is disbursed. E.g. if your home financing is disbursed in September, your monthly repayment will commence in October.

How is the financing amount disbursed?

The financing amount can be disbursed in full or in installments through progressive claims as stated on the payment schedule of the sales & purchase agreement.

Can I settle-off my financing ahead of schedule?

Yes, you can settle-off your financing ahead of schedule. However, an early settlement fee will be charged for any financing amount settled earlier than maturity date. Please refer to *Banks Schedule of Tariffs.

What are the rates for Home Financing?

Please proceed to our Online Rates{/a]} or contact our Call Centre at 2238181 and speak to any one of our Customer Service Representative.

I just applied for Home Financing. How long will I need to wait before I can get the disbursement of funds?

Since each application is unique, the disbursement of funds is subject to full submission of required documentations and clearance from relevant authorities.
To learn more, please drop us a message here or contact us at 2238181, so that we can refer you to a Personal Banker who can address your queries.

What is Education Financing?
Click here for FAQs about Education Financing.

What is Personal Financing?
Click here for FAQs about Personal Financing.

What is Consolidation Financing Scheme?
Click here for FAQs about Consolidation Financing Scheme.

What is Home Improvement Financing?
Click here for FAQs about Home Improvement Financing.

What are the application criteria for corporate financing facilities?

To apply for corporate financing facilities, the following criteria needs to be fulfilled:

1. Your company must be a registered or incorporated in Negara Brunei Darussalam either in the form of sole proprietorship, partnership or private limited.
2. Your business should be Shariah-compliant.

To find out more, please feel free to contact us here with your business contact details, and our Corporate Banking consultant will get in touch with you shortly.

I'm not a Bruneian citizen or Permanent Resident. I wish to open a BIBD savings account that comes with a debit card. Am I able to do so?

Yes, by providing a valid green identity card (original) or employment permit, you will be able to open an account with us.

Please feel free to drop by our branches, where our personal bankers will assist you with your application.

I am a foreigner living overseas. Can I open an account with BIBD? If yes, what should I do next?

Please click here to find out more on the eligibility.

Why is my account being hold?

Please contact us at +673 2238181 or visit any of our branches, so that we can help to investigate this further.

Will I be able to check the balances of savings or current accounts owned by my family members or relatives?

To safeguard our customers' interests, we maintain a very strict privacy policy. As such, such information is confidential and we are unable to reveal them to any third parties.

We are a registered company without an account with BIBD. Are we able to apply for a Fleet Card?

To apply for a fleet card, it is not necessary for your company to open an account with us. Please provide us with an approval from approving authority and we require your company to place a term deposit account as collateral.

More details.